PRIVACY POLICY
Last updated October 17th 2026. Plainly, this page says what we hold and why.
1. What we collect
- Account details: the username you pick, your email address, and a hashed password.
- Game activity: your wagers, matches, and the results of each game, along with the timestamp.
- Item activity: the in-game items you deposit, their quantity, the character name and the server they came from.
- Payout details: the in-game items sent back to you, your character, the item value, and any trade reference recorded once a payout is sent.
- Security and technical data: your session and your IP address. Chat messages you send are stored with your username and a timestamp.
2. Why we use it
- To run your account, credit deposits, settle games and pay out winnings in-game.
- To send security codes, deposit updates and payout confirmations by email.
- To verify a deposit belongs to you before it is credited, and to verify a character before a payout is approved.
- To keep the games fair and to investigate disputes.
- To prevent abuse, including multi-accounting, bots, and attempts to move items between accounts.
- To meet our legal obligations and protect the site and its players.
3. Who we share it with
- Nobody. We do not sell, rent or trade your data.
- We share nothing with advertisers or data brokers.
- We may disclose what is legally required to a competent authority, and only where the law compels it.
4. How long we keep it
- Account and item records are kept for as long as your account exists and for as long as we need them afterwards to answer disputes or meet legal obligations.
- Accounts with no activity for 90 consecutive days are deleted, including any remaining items and the records attached to the account.
- Security codes expire after ten minutes and are deleted.
5. Security
- Passwords are hashed and never stored in readable form. All traffic is encrypted in transit.
- Requesting a payout requires a one-time code sent to your email, so a hijacked session alone cannot queue one.
- No system is perfectly secure. If you think your account has been compromised, change your password immediately.
6. Your rights
- You can see your own account details, items, deposits and withdrawals at any time from your Account page.
- You can ask us to correct your details, or to close your account, by contacting support@crashout.casino.
- If you close your account we keep the records we need to answer disputes and meet legal obligations, then delete them when we no longer have to.
7. Cookies and local storage
- We use one strictly necessary cookie to keep you signed in (7 days) and to protect forms against cross-site request forgery. It contains a session identifier and nothing else.
- We use local storage in your browser to remember small interface preferences. It never leaves your device.
- We do not use advertising or cross-site tracking cookies.
8. Children
- The site is not for anyone under 18 or under the legal age where you live. We do not knowingly collect data from anyone who cannot use the service lawfully.
9. GDPR and data requests
- If you are in the EEA or UK, you have the right to access, correct, delete, restrict or object to our processing of your personal data, and to receive a copy of it in a portable form.
- You can make a request by emailing support@crashout.casino. We respond within 30 days.
- Where you have given consent, you can withdraw it at any time. Where we process data to run your account, settle games or meet the law, we do so because it is necessary to provide the service or to comply with a legal obligation.
- If you believe we have handled your data unlawfully you can complain to your local data protection authority.
10. Changes and contact
- If this policy changes materially we will say so on this page. Continuing to use the site after a change means you accept it.
- Questions about your data can go to the support email provided on the support page.
11. Scam warning
- If you are asked to interact with a third-party service for support by someone claiming to be crashout.casino staff, it is a scam. crashout.casino has no Discord server, no Telegram group and no private support inbox, so there is nothing official to join.
- We will never ask for your password or your confirmation code. If someone claiming to be staff asks for either, it is not us.